Customer Service Gets Gamified

Having to call to a customer service agent is often times a task I dread. While there are occasions when I get a delightful, helpful person at the other end of the call, there are also those times when I get a person who is just wretched and I can’t believe this person has a job that involves interacting with others. It’s this not knowing what I am going to get that makes the thought of calling a customer service agent so awful.

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